SurferCloud Refund Policy: No Unconditional Refunds

At SurferCloud, we are committed to providing transparent and high-quality services. However, we do not support unconditional refunds. To help users make informed decisions, we offer a trial balance of $5-$100, allowing them to test our services thoroughly and avoid misunderstandings.

How to Request a Trial Balance

You can contact SurferCloud sales through the following channels to apply for a trial balance:

• Online Consultation Access
• Official Telegram Group
• Customer Support Telegram 1
• Customer Support Telegram 2

Our sales team is available to assist you throughout the process and ensure you are fully satisfied before making a purchase.

Example: Refund Dispute Due to Lack of Testing

A user recently purchased our ULightHost lightweight cloud server by spending $3.6 without contacting our sales team for assistance. The product purchase page has clearly stated the bandwidth size as 30M. After the purchase, they realized the server did not have 1Gbps bandwidth, which led them to request a refund. Strictly speaking, we will not support the user's refund request because it was caused by his own actions.

However, refunds are processed by Stripe, a third-party payment platform. The actual refund arrival time depends on the bank's processing speed and is beyond our control.

What puzzled us even more was that the user, despite claiming our server did not meet their needs, demanded we provide a free server for one month as compensation because the refund wasn’t instantly credited.

Below is an illustration of such a scenario:

Reminder to Avoid Similar Situations

To prevent such misunderstandings, we strongly recommend:

1. Contacting our sales team to request a trial balance and thoroughly testing the service before purchasing.
2. Avoid making small payments and directly purchasing without testing to ensure the product aligns with your expectations.

SurferCloud provides a robust trial system and dedicated customer support to deliver the best user experience. For any questions or further assistance, please reach out to our sales team. Thank you for your understanding and cooperation!

SurferCloud退款政策：不支持無理由退款

SurferCloud致力於為用戶提供高品質、透明的服務體驗。但我們明確表示，不支持無理由退款。為了讓用戶在購買前充分了解產品，我們提供$5-$100的試用賬戶餘額，幫助用戶全面測試我們的服務，避免不必要的誤會。

如何獲取試用餘額

用戶可以通過以下方式聯繫SurferCloud客戶經理申請試用餘額：

• 在線諮詢：訪問SurferCloud客服
• 官方Telegram群：點擊加入
• 客服Telegram 1：聯繫客服1
• 客服Telegram 2：聯繫客服2

試用流程簡單快捷，我們的客戶經理將提供全程指導，確保您在充分測試後再進行購買。

舉例說明：因未測試引發的退款爭議

有一位用戶在未聯繫我們的情況下，直接充值$3.6並購買了輕量雲伺服器ULightHost。產品購買頁面已經明示了帶寬大小為30M。購買後，他才發現該伺服器並非1Gbps帶寬，隨即申請退款。嚴格來說，我們不會支持該用戶的退款申訴，因為這是其自身原因造成的。

然而，退款由Stripe第三方支付平台處理，具體的退款到賬時間取決於銀行的處理速度，完全不受我們控制。

更令人不解的是，該用戶以退款無法即時到賬為由，要求我們額外贈送一個月的伺服器服務。對於這種既認為伺服器無法滿足需求，又要求補償伺服器的想法，我們深感疑惑。

溫馨提醒

為避免類似情況的發生，我們強烈建議：

1. 購買前聯繫客戶經理申請試用餘額，充分測試後再購買。
2. 避免自行充值小金額直接購買，以免因產品性能與預期不符引發誤會。

SurferCloud提供完善的試用機制和即時技術支持，致力於為用戶提供最佳體驗。如有任何疑問，歡迎隨時聯繫我們的客戶經理。感謝您的理解與支持！