Ordered a VPS but Can't See It: Common Reasons and Troubleshooting Tips

March 3, 2025

3 minutes

Service announcement

18 Views

Currently, SurferCloud is running three VPS promotion campaigns: the ULightHost lightweight cloud server promotion, with the campaign page at https://www.surfercloud.com/promos/ulighthost; the UHost cloud server promotion, with the campaign page at https://www.surfercloud.com/promos/uhost; and the Special Deals 2025 with half-year and annual payment discounts, with the campaign page at https://www.surfercloud.com/promos/vpsoffer. Some users have reported that after paying for the promotional VPS packages, they couldn't see their machines. Here is a unified explanation and guide.

Ordered a VPS but Can't See It: Common Reasons and Troubleshooting Tips

Ordered a VPS but can't see it, why?

Whether you pay via PayPal, credit card, or cryptocurrency, there may be a delay in processing, and the delay can vary depending on the region. This is related to both your local network and the server network conditions of the payment channels we use. Therefore, we reserve a 5-minute window to create the machine. During this time, we will check the payment status in real time. Once the system detects that your payment has been received, it will automatically create the VPS. Please do not close the pop-up below; it is checking whether your payment has been received in order to create your VPS:

If the payment is not detected within 5 minutes, the system will pop up a new dialog box. If after this time (more than 5 minutes) you receive a payment confirmation or see the amount you just paid in your account balance on our platform (view here: https://console.surfercloud.com/uaccount/recharge), click the "I've already paid" button on the pop-up, and the system will create your VPS.

Therefore, if you closed both pop-ups prematurely, our system will not be able to detect the payment, and it will not be able to automatically create your VPS.

Of course, there is also the possibility that you used cryptocurrency to recharge, but either you selected the wrong blockchain address or the recharge amount was insufficient to cover the order amount. In this case, the system will also not create your VPS.

Where is your money?

Rest assured, your money has not been lost. It has been credited to your account balance. You can check your balance on the page https://console.surfercloud.com/uaccount/recharge.

So how can you create your VPS? Simply return to the VPS package page you want to purchase, select the package you need, and choose account balance as the payment method. Once you do this, the VPS will be successfully created!

How to avoid this situation from happening?

How to avoid this situation from happening? We recommend that you first top up your account balance, and then go to the promotion package page to select your VPS and choose account balance as the payment method.

The account balance top-up address is https://console.surfercloud.com/uaccount/recharge.

Of course, the above are the usual solutions for failed purchases. If you encounter a situation different from what is described in this article, please contact our customer support, and we will provide you with 24/7 high-quality service.

You can also contact them to inquire about free testing opportunities. If you are satisfied, you can proceed with the payment to purchase the product.

Finally, thank you for choosing SurferCloud, and we wish you a pleasant experience.