SurferCloud US3: Scalable and Reliable Object
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Dear Valued SurferCloud Users,
We appreciate your participation in our recent promotions for UHost and ULightHost servers, where we are offering heavily discounted prices. However, we have noticed an issue with some users' payments that we want to clarify to ensure a smooth experience moving forward.
During checkout on the promotion pages, we’ve observed that some users are paying more than the displayed order price. It appears that they are adding extra funds to their accounts in anticipation of future usage. Unfortunately, our system currently only processes the exact amount of the order, and any extra balance that is paid does not reflect on your SurferCloud account immediately.
Payment Methods:
What Happens with Extra Payments?
Top-Up Instructions:
We hope this clarifies the situation and helps you avoid any inconvenience in the future. Should you encounter any issues, please do not hesitate to contact our support team.
Thank you for choosing SurferCloud, and we look forward to continuing to provide you with reliable cloud services!
Best regards,
The SurferCloud Team
繁體中文版:
關於促銷活動期間付款問題的重要通知
親愛的 SurferCloud 用戶,
感謝您參與我們最近推出的 UHost 和 ULightHost 雲伺服器促銷活動,我們為您提供了超值優惠。然而,我們發現部分用戶在支付過程中遇到了一些問題,特此說明,以確保您今後有更好的使用體驗。
在促銷頁面結帳時,我們注意到部分用戶支付的金額高於訂單價格。看起來他們是在為未來使用而額外充值。然而,目前我們的系統只能處理訂單的實際金額,任何多支付的餘額不會立即反映在您的 SurferCloud 帳戶上。
支付方式:
多付的金額會發生什麼?
充值說明:
希望這些說明能夠幫助您避免未來的不便。如有任何問題,請隨時聯繫我們的客服團隊。
感謝您選擇 SurferCloud,我們期待為您提供更加穩定可靠的雲服務!
此致,
SurferCloud 團隊
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