How SurferCloud Ensures 24/7 After-Sales Support

At SurferCloud, we understand the importance of reliable and accessible customer support, and we take pride in providing 24/7 after-sales service to meet the diverse needs of our customers. Here’s how we ensure consistent and efficient support around the clock:

SurferCloud Official Channels:

• SurferCloud Website (Registration portal)
• YouTube
• Twitter

Sales Team Availability

Our dedicated sales team is available through the online consultation window on our website. The service hours are aligned with Singapore time, Monday to Friday, from 9:30 AM to 6:30 PM. During this time, customers can chat directly with our sales representatives for inquiries, including product recommendations, promotions, and account-related matters.

Outside these hours, the consultation window switches to a message mode, allowing customers to submit their questions or concerns, which will be addressed promptly when the sales team returns. For quicker communication, we highly recommend adding your account manager on social media platforms like Telegram or WhatsApp, as well as joining our related groups for real-time updates and assistance.

Related post: SurferCloud's Superior Customer Support: Real-Time Assistance, Ticketing System, and Up to $100 Credit.

Contact SurferCloud Sales via:

• Online Consultation Access
• Official Telegram Group
• Customer Support Telegram 1
• Customer Support Telegram 2

24/7 Technical Support

Submit your ticket: console.surfercloud.com/uaccount/work_ticket.

Our technical support team operates differently from the sales team. Unlike some providers who only check tickets periodically, SurferCloud’s technical support is staffed 24/7 to ensure all customer tickets are responded to promptly. You can submit a support ticket at any time, confident that our team will provide swift and professional assistance, regardless of the hour.

Whether it’s a technical issue with your server or a question about your hosting environment, our technical team is always on standby. However, it’s important to note that some queries, such as requests related to promotional discounts or account-specific permissions, may require input from the sales team. In such cases, our technical team will forward your inquiry to the sales team, who will follow up during their working hours.

Key Takeaways

• Sales Support Hours: Monday to Friday, 9:30 AM to 6:30 PM (SGT). Outside these hours, use the message mode or contact via social media.
• 24/7 Technical Support: Submit tickets anytime and receive fast responses.
• Seamless Collaboration: Technical and sales teams work together to ensure no question goes unanswered.

At SurferCloud, our goal is to provide exceptional service to our customers, combining a professional sales team with a round-the-clock technical support team to deliver a seamless experience. With these systems in place, you can trust SurferCloud to be there whenever you need assistance.